1. Introduction

Your privacy is important to us. This policy outlines how we collect, use, and protect your data.

2. Information We Collect

• Personal Identification: Name, Email, Phone, Company
• Courier/Customer Data: Shipment details, delivery address
• Usage Data: IP, browser info, device type, interaction logs
• Financial Data: Billing, COD records, GST numbers

3. How We Use Your Data

• Provide and improve Shiplystic services
• Manage accounts, permissions, and branches
• Send updates, alerts, and invoices
• Deliver support and technical assistance
• Prevent fraud or unauthorized access

4. Data Sharing & Disclosure

• Only shared with trusted third-party services or law enforcement if required
• All Partners follow strict confidentiality agreements

5. Data Storage & Security

Data is stored on secure, encrypted servers with controlled access and regular audits.

6. Cookies & Tracking

Cookies are used for session control, analytics, and personalization. Users can manage them via browser settings.

7. User Rights

• Access, correct, or delete personal data
• Opt-out of non-essential communication
• Request data export

8. Children's Privacy

Not intended for users under 18; no data knowingly collected from minors.

9. Policy Updates

Changes will be notified via email or platform notifications.

10. Contact Information

Email: support@shiplystic.com
Address: Shiplystic Pvt. Ltd., 603, White Square, Hinjewadi-Wakad Road, Near Wakad Bridge Phase 1, Hinjawadi, Pune, Maharashtra 411057

Effective Date: [Insert Date]

1. Acceptance of Terms

By using Shiplystic, you agree to these Terms & our Privacy Policy.

2. Eligibility

Users must be 18+ and legally authorized to act on behalf of a company.

3. Account Registration & Responsibility

• Provide accurate information
• Maintain confidentiality of login credentials
• Unauthorized access may result in suspension

4. Service Scope

• Courier Management System (CMS)
• Aggregator Platform for delivery optimization
• APIs and integrations

Effective Date: [Insert Date]

1. Service Level Agreement (SLA)

• 99.5% uptime for paid subscriptions
• Excludes scheduled maintenance (24h prior notice)

Support Response Times

• Critical: 2 business hours
• High: 4 business hours
• Medium: 1 business day
• Low: 2 business days

2. Refund Policy

• 7-day free trial for new users
• Refunds for critical technical failures >3 days or unauthorized charges
• Non-refundable: change of mind, partial usage, third-party failures

3. Cancellation Policy

• User-initiated: cancel anytime via dashboard; access remains until period end
• Platform-initiated: violation of T&C, fraudulent activity, unpaid invoices

Contact for Escalations

Email: support@Shiplystic.co.in
Address: 603, White Square, Hinjewadi- Wakad Road, Near Wakad Bridge Phase 1, Hinjawadi Pune, Maharashtra 411057
Hours: Mon"“Fri, 10:00 AM "“ 7:00 PM IST