Privacy Policy & Legal Information
Transparency on data handling, legal terms, and service policies
Privacy Policy
1. Introduction
Your privacy is important to us. This policy outlines how we collect, use, and protect your data.
2. Information We Collect
- Personal Identification: Name, Email, Phone, Company
- Courier/Customer Data: Shipment details, delivery address
- Usage Data: IP, browser info, device type, interaction logs
- Financial Data: Billing, COD records, GST numbers
3. How We Use Your Data
- Provide and improve Shiplystic services
- Manage accounts, permissions, and branches
- Send updates, alerts, and invoices
- Deliver support and technical assistance
- Prevent fraud or unauthorized access
4. Data Sharing & Disclosure
- Only shared with trusted third-party services or law enforcement if required
- All partners follow strict confidentiality agreements
5. Data Storage & Security
Data is stored on secure, encrypted servers with controlled access and regular audits.
6. Cookies & Tracking
Cookies are used for session control, analytics, and personalization. Users can manage them via browser settings.
7. User Rights
- Access, correct, or delete personal data
- Opt-out of non-essential communication
- Request data export
8. Children’s Privacy
Not intended for users under 18; no data knowingly collected from minors.
9. Policy Updates
Changes will be notified via email or platform notifications.
10. Contact Information
Email: privacy@shiplystic.com
Address: Micraft Solutions Pvt. Ltd., 603, White Square, Hinjewadi-Wakad Road, Near Wakad Bridge Phase 1, Hinjawadi, Pune, Maharashtra 411057
Terms & Conditions
Effective Date: [Insert Date]
1. Acceptance of Terms
By using Shiplystic, you agree to these Terms & our Privacy Policy.
2. Eligibility
Users must be 18+ and legally authorized to act on behalf of a company.
3. Account Registration & Responsibility
- Provide accurate information
- Maintain confidentiality of login credentials
- Unauthorized access may result in suspension
4. Service Scope
- Courier Management System (CMS)
- Aggregator Platform for delivery optimization
- APIs and integrations
SLA / Refund / Cancellation Policy
Effective Date: [Insert Date]
1. Service Level Agreement (SLA)
- 99.5% uptime for paid subscriptions
- Excludes scheduled maintenance (24h prior notice)
Support Response Times
- Critical: 2 business hours
- High: 4 business hours
- Medium: 1 business day
- Low: 2 business days
2. Refund Policy
- 7-day free trial for new users
- Refunds for critical technical failures >3 days or unauthorized charges
- Non-refundable: change of mind, partial usage, third-party failures
3. Cancellation Policy
- User-initiated: cancel anytime via dashboard; access remains until period end
- Platform-initiated: violation of T&C, fraudulent activity, unpaid invoices
Contact for Escalations
Email: support@micraft.co.in
Address: 603, White Square, Hinjewadi-
Wakad Road, Near Wakad
Bridge Phase 1, Hinjawadi
Pune, Maharashtra 411057
Hours: Mon–Fri, 10:00 AM – 7:00 PM IST