How an Enterprise 3PL Transformed API-led Logistics with Shiplystic
The Challenge
- Multiple disconnected systems for warehousing, courier management, and billing
- Inefficient API integrations with clients, leading to delays in order ingestion
- Lack of unified SLA monitoring across multiple courier partners
- Limited real-time visibility for enterprise customers
- Rising IT overhead due to maintaining separate tools and custom APIs
Objectives
- Centralize courier management under one platform
- Deploy robust APIs for enterprise integrations (ERP, SAP, custom systems)
- Build a white-labeled portal for enterprise clients
- Automate SLA and courier performance monitoring
- Enhance visibility for 50,000+ daily shipments
Shiplystic Solution
- API-First Infrastructure: REST and webhook APIs connect SAP, Oracle ERP, and enterprise systems
- Centralized Courier Management: 15+ courier partners with SLA-based allocation
- White-Labeled Client Portals: Branded portals for booking, tracking, and monitoring
- SLA Intelligence Dashboard: Live performance, breach alerts, and exception reports
- Automated Billing & Reconciliation: Real-time COD, invoices, and reconciliation
Results Delivered
| Metric | Before Shiplystic | After Shiplystic | % Change |
|---|---|---|---|
| API Integration Time | 6–8 weeks | 7 days | ↓ 85% |
| Order Processing Errors | 1,200/month | 110/month | ↓ 91% |
| SLA Compliance | 69% | 95% | ↑ 26% |
| Client Retention Rate | 78% | 92% | ↑ 14% |
| IT Infrastructure Costs | High | Reduced 38% | ↓ 38% |
Client Testimonial
“Shiplystic became our single logistics brain. We now onboard enterprise clients in days, not months.
Our customers love the visibility, and our teams love the automation.
It’s the best investment we’ve made in years.”
— Rohit Mehra, COO, GlobalTrans Logistics
Key Takeaways
- Enterprise 3PLs thrive on integration speed and client visibility
- Shiplystic’s API-first CMS provides a scalable logistics backbone
- White-labeling preserves enterprise branding while scaling operations
