Terms of Service

This document is an electronic record generated in terms of the Information Technology Act, 2000 and rules made thereunder as applicable, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000.

1. Acceptance of Terms

By accessing, browsing, registering for, or using the Shiplystic website, mobile application, API services, or courier aggregator platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these Terms, you must discontinue use of the platform immediately.

2. Key Definitions

• "Company", "Shiplystic", "We", "Us": Refers to Shiplystic Private Limited, incorporated under the laws of India.
• "User", "Shipper", "Merchant", "You": Any individual or commercial entity accessing or utilizing our platform.
• "Carrier Partners": Third-party logistics companies, courier providers, and freight handlers integrated into Shiplystic.
• "Services": Shipping aggregation, automated courier selection, rate calculator, tracking, NDR management, COD remittance, and logistics management tools.

3. User Eligibility & Account Obligations

• Users must be at least 18 years of age and legally capable of entering into binding contracts under applicable law.
• You are required to provide complete, truthful, and accurate registration details, including business PAN, GSTIN, and contact information.
• You are solely responsible for maintaining the confidentiality of your account login credentials and for all activities under your account.

4. Pricing, Wallet & Payment Terms

• Freight rates and service surcharges are displayed dynamically prior to shipment confirmation based on weight, dimensions, and pincode serviceability.
• Prepaid accounts require maintaining a positive wallet balance to book shipments. Wallet recharges are non-refundable except as specified in our Refund Policy.
• Shiplystic reserves the right to revise tariff rates, fuel surcharges, or platform fees upon reasonable notice.

5. Prohibited Items & Restricted Shipments

Users strictly agree not to tender or transport prohibited items, including but not limited to:

• Hazardous materials, explosives, flammable liquids, radioactives, or toxic chemical substances.
• Illegal drugs, narcotics, counterfeit currency, firearms, ammunition, or restricted weapons.
• Perishable foodstuffs without prior authorization, contraband, or illegal goods under Indian law.

6. Platform Service Level Agreement (SLA)

• Pickup SLA: Pickups are scheduled within 24 hours of order generation (excluding Sundays and national holidays).
• Delivery SLA: Local delivery: 1–2 business days | Interstate: 2–7 business days | International: 5–15 business days.
• Support Response SLA: Support requests acknowledged within 2 hours; ticket resolution targeted within 48–72 hours.

7. Intellectual Property Rights

All trademarks, logos, brand names, software code, UI designs, and database structures on Shiplystic are the exclusive intellectual property of Shiplystic Private Limited. Unauthorised reproduction, scraping, reverse engineering, or redistribution is strictly prohibited.

8. Governing Law & Legal Jurisdiction

These Terms of Service are governed by and construed in accordance with the laws of India. Any legal proceedings or dispute resolutions arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts located in Pune, Maharashtra, India.

9. Contact & Grievance Redressal