Frequently Asked
Questions

Shiplystic is a logistics aggregation platform that connects your business to multiple courier partners through a single dashboard, so you can ship, track, and scale without managing each courier separately.

Shiplystic is built for D2C brands, MSMEs, and enterprise sellers shipping anywhere from a few orders a day to thousands a month, across India.

No. Shiplystic supports businesses of all sizes, from early-stage D2C brands to high-volume enterprise shippers, with pricing that scales accordingly.

Rates are based on pickup and delivery pincode (zone), chargeable weight (the higher of actual or volumetric weight), payment mode, and shipment type (forward or reverse).

Yes, in line with standard courier industry practice. Volumetric weight is calculated from package dimensions and applied when it exceeds the actual (dead) weight.

Yes. Businesses shipping in bulk can request custom, volume-based rate cards through our business team.

Standard remittance cycles vary by courier, typically ranging from D+2 to D+9 working days after delivery. Use the COD Remittance Tracker above for courier-wise estimates.

Yes, COD orders typically carry an additional handling charge, which is either a flat fee or a small percentage of the order value depending on the courier and order size.

Yes, once onboarded, your Shiplystic dashboard shows live COD status for every order, including pending, remitted, and delayed payouts.

RTO (Return to Origin) occurs when a shipment can't be delivered and is sent back to the seller, due to reasons like customer unavailability, wrong address, order refusal, or COD non-payment.

Common strategies include address verification calls for high-risk orders, disabling COD in high-RTO pincodes, and choosing couriers with stronger delivery performance on specific routes, all of which Shiplystic helps automate.

Yes, reverse (RTO or return) shipments are usually charged separately from the original forward shipment, and this is reflected in the Shipping Cost Calculator above.

You can sign up directly on our website or speak with our business team for a guided onboarding walkthrough, including integration support for your existing store or ERP.

Shiplystic supports integration with major e-commerce platforms and marketplaces. Reach out to our team to confirm compatibility with your specific setup.

Every Shiplystic account is assigned a dedicated point of contact for operational support, in addition to our general support channels.