Privacy Policy

1. Introduction & Scope

At Shiplystic Private Limited ("Shiplystic", "we", "us", or "our"), respecting your privacy and protecting your personal data is fundamental to our mission as India's leading hybrid logistics ecosystem. This Privacy Policy applies to all services, websites, mobile applications, API services, and courier aggregation tools provided by Shiplystic.

2. Information We Collect

We collect information to operate efficiently, deliver high-speed shipment processing, and continuously improve our platform. The types of data collected include:

• Account & Profile Information: Name, business name, phone number, email address, physical address, GSTIN, and identity documentation.
• Shipment & Delivery Details: Consignor/consignee names, pickup/destination addresses, phone numbers, parcel dimensions, weight, invoice values, and contents description.
• Financial & Billing Information: Payment method identifiers, bank account details for COD remittance, billing addresses, transaction history, and invoice records.
• Technical & Usage Log Data: IP address, device model, browser version, operating system, geographical location, access timestamps, and API call statistics.

3. How We Use Your Data

We process collected data exclusively for explicit business purposes, including:

• Fulfilling shipment bookings and integrating with carrier partner networks.
• Calculating accurate shipping rates and processing COD disbursements.
• Sending real-time delivery notifications, SMS/WhatsApp updates, and invoices.
• Detecting fraudulent orders, preventing unauthorized access, and ensuring regulatory compliance.
• Improving AI route optimization, NDR management, and platform security.

4. Data Sharing & Third-Party Integrations

Shiplystic does not sell, rent, or lease your personal information to third parties. We share data only with:

• Carrier Partners & 3PLs: Logistics partners assigned to pick up, transport, and deliver your shipments.
• Payment Gateways & Banking Partners: Secure payment processors handling transaction settlement and COD remittance.
• Legal & Regulatory Authorities: Government authorities when required by applicable laws, court orders, or law enforcement mandates.

5. Data Storage, Encryption & Security

Shiplystic implements enterprise-grade technical and organizational security measures to protect your data. All data transmissions are encrypted using 256-bit SSL/TLS protocol. Our servers operate in secure cloud environments with role-based access controls, automated threat monitoring, and frequent security audits.

6. Cookies & Tracking Technologies

We use cookies and session tracking to store your preferences, ensure continuous user authentication, and analyze web traffic. For full details on managing your preferences, please consult our dedicated Cookie Policy.

7. User Rights & Data Protection Controls

As a Shiplystic user, you hold the following rights regarding your personal information:

• Access & Rectification: You can access or update your account information directly via your dashboard.
• Data Deletion: You may request account closure and data deletion by contacting support, subject to statutory retention requirements.
• Opt-Out Rights: You can opt out of promotional communications at any time.

8. Contact Information & Privacy Support

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Privacy Team: