Get the reliability of a phone call without staffing a calling team.
Automate COD verifications, pre-delivery schedules, and RTO prevention outreach.
AI & Voice Automation
A Voice Call,
A Voice Call,
Without a Human Having to Make It
Not every customer responds to an SMS or WhatsApp message — and for high-risk or high-value orders, a phone call still confirms delivery details more reliably than a text ever will. Shiplystic's AI Calling Agent places automated voice calls to customers at key points in the shipping journey — order confirmation, address verification, or pre-delivery confirmation — without requiring a human agent on the other end.
Automated Voice Calls
Regional Languages
Real-Time Status Sync
What It Does
Clock Dial Showcase — Auto-rotating features around the platform core.
AI Voice
Engine
Auto Voice Call
Conversational AI
Regional Dialects
Auto Logging
Human Escalation
Automated Outbound Voice Confirmation
Call customers automatically at set points: at order booking, before shipping dispatch, or when delivery fail notifications come in from couriers.
Automated Outbound TriggersNatural Voice Conversations
Conversations flow naturally. Customers speak in full sentences (e.g. "I am out of town, deliver it on Friday") instead of pressing static keypad options.
NLP Natural LanguageMulti-Language Regional Dialects
The system evaluates delivery addresses and places automated calls in regional languages matching the recipient's home state.
10+ Regional LanguagesAutomatic Outcome Logging & Status Sync
Call outcomes (confirmed, rescheduled, invalid address, unreachable) feed directly into your central order status metrics and NDR reports.
Real-Time Status UpdateInstant Escalation to Human Support
Time-sensitive escalations or disputes route to your real human support operators immediately, with the full AI transcript history already loaded.
Warm Call HandoffWhy It Matters
Voice outreach consistently delivers higher response and resolution rates than SMS or WhatsApp for time-sensitive order verifications.
The AI Calling Agent provides the speed and reliability of direct phone calls without the overhead costs of human call centers: automated voice confirmation runs 24/7 and escalates to human agents only when required.
AI Calling Agent Value Metrics
Scale customer phone outreach automatically while slashing delivery exceptions:
- 98% Delivery Pickup Rates — Interactive phone confirmation resolves address errors before packages leave warehouses.
- Instant NDR Verification — Failed delivery attempts trigger immediate automated callbacks to update customer locations.
- Zero Agent Headcount Overheads — Handle thousands of daily order verification calls at a fraction of manual call center costs.
How It Works
Five steps from initial parameter settings to live voice sync validations.
Setup Triggers
Set calling rules based on order thresholds, RTO risks, or address errors.
AI Places Call
Outbound dialing initializes automatically at the set workflow checkpoint.
Customer Responds
Customer confirms details or reschedules delivery dates using natural speech.
Outcomes Logged
The call outcome syncs back to the platform to update NDR and RTO parameters.
Agent Escalation
Complex requests or address updates transfer to live support with call histories.
Who This Is For
Created for eCommerce brands wanting to automate post-purchase phone verifications.
COD Sellers
Cash-on-delivery merchants wanting higher confirmation rates than SMS/WhatsApp links can deliver.
High-AOV Brands
Premium stores where package delivery failures carry substantial freight costs.
Regional Outlets
Retailers in areas where customers respond more reliably to phone calls than emails or WhatsApp texts.
Support Leads
Operational managers aiming to minimize RTO failures without growing manual call center staff count.
Frequently Asked Questions
Everything you need to know about automated AI voice calls and customer confirmations.
Does the AI Calling Agent sound like a bot, or is it designed to feel like a natural conversation?
Our agent leverages state-of-the-art Generative Voice AI models. The voice sounds exceptionally natural, maintains natural breathing pauses, and responds with low latency (under 800ms) to create a flowing, human-like conversation instead of structured bot prompts.
What happens if a customer wants to speak to a real person instead?
Calls that need human judgment can be escalated to your support team automatically. The agent captures the current conversation history, notes the customer's request, and transfers the active call directly to your support center dashboard with the full text transcript already loaded.
Which languages does the AI Calling Agent support?
Out-of-the-box, the agent supports English, Hindi, Spanish, Portuguese, German, French, and regional Indian languages including Tamil, Telugu, Kannada, Bengali, Marathi, and Gujarati, allowing localized voice interactions based on customer delivery addresses.
